FAQs

 

How long will my order take to arrive?

Due to the personalised nature of our products, please allow up to 14 days for dispatch.

How do I know when my order has been dispatched?

As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase; your dispatch confirmation will also contain details of how to track the progress of your delivery. 

What will happen if I miss the delivery?

All deliveries made by our courier service will require a signature. Please ensure that there will be somebody available at the delivery address that will be able to provide this. In the event that you should miss your scheduled delivery, the courier will leave a 'while you were out' card where you will have the option to re-arrange delivery or collect from your local sorting office. Should the courier be unable to complete delivery and the parcel has been left at the depot for over 1 week, your order will be returned to us. In these cases Paint My Dreams reserve the right to charge you again for any re-send costs that we incur.

Can I provide you with a specific gift message?

Yes, during purchase on the basket page you will have a box available for you to write your own personal message to be sent with the gift. This will be placed on the gift tag, which arrives with the parcel for the recipient to see when delivered. 

I want to send a gift to someone but don't want them to see any invoice or price. Will there be an invoice in the package?

No, please don't worry; we do not include any invoice or any price in the packaging as many of our customers send direct to the recipient.

What if I no longer require the order or need an exchange?

If the order has been damaged in any way then please get in contact within 10 working days of receiving the order. We will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part. 

I want to buy a gift for expectant parents but they haven't got a name for baby yet, do you sell gift vouchers?

We don't have this option on the site at present but we will be providing this service in the near future, if you'd like further information, please drop us an email 

Do you ship internationally?

Yes absolutely! Prices are calculated at the checkout depending on your location